Celebrating National Customer Service Week: Fulcrum’s Award-Winning Commitment to Customer Experience

As part of National Customer Service Week, Fulcrum is reflecting on its ongoing commitment to customer service excellence—an ethos that was independently recognised by NQA last year with a Best Practice Award for its Customer Experience function.

Last year, Fulcrum introduced a more strategic and structured approach to delivering customer journeys, and this approach continues to strengthen its service offering today.

The Customer Experience team, led by Georgina Whitham, remains at the forefront of implementing agile, responsive programmes that allow the company to tailor feedback from clients, customers, and the public into actionable improvements.

Fulcrum believes that customer service is more than a function—it’s a fundamental part of the business, and this award underscores the company’s dedication to exceeding customer expectations every step of the way.

The award from NQA, a global certification body, highlighted how Fulcrum exceeds the industry standard in customer satisfaction monitoring and review processes. Fulcrum was praised for firmly placing the customer at the heart of every decision—a philosophy that continues to drive how the company evolves its services to meet the needs of its customers.